No Description Following the successful Design Train programme last Autumn we’re delighted to be rolling out some more courses across the South West in the Spring.

SERVICE DESIGN: NEW OPPORTUNITIES FOR DESIGNERS & DESIGN CLIENTS ONLY £169
This comprehensive introduction to the value of designing services identifies why services need to be designed and how you can potentially develop, and credibly offer, service design as part of your portfolio. This interactive workshop includes an introduction to Service Design Tools including blueprinting, customer experience mapping, prototyping and character profiling. You will learn the value of creating excellence in services and how designers design services using case studies. This is a unique opportunity, not only to grow your understanding of Service Design, but also to grow the potential of your business. If you are working in any organisation that deals with customers and clients then this workshop will be invaluable in helping you to improve your customer/client journey. From your website design, to the furniture in your waiting room – this course will make sure that your are offering clients, customers and staff the best possible experience when they deal with you.
Bristol – 28th April

PROJECT MANAGEMENT
ONLY £169
Project management is crucial for organised workflow, good client relationships and a sense of order in a creative environment! This practical and engaging day will provide you with real experience of project management techniques e.g. project initiation, budgeting, assessing risk factors, client communication, documentation and project execution.Good project management is an incredible tool for the successful delivery of projects and the simple techniques you will learn on this day can mean the difference between profit and loss! This is a must for all designers and account managers wanting to improve their understanding of and confidence in project management
Bristol – Thursday 13th May

LEADERSHIP & MANAGEMENT
ONLY £169
For business owners and team leaders, this dynamic and engaging day will help you grow your understanding and confidence in being a leader and good people manager.Managing and motivating people is a skill and this one day interactive workshop will help you understand some of the tricks to understanding your people and how to get the best out of them as well as some good solid basics on managing people both individually and in teams. You will learn how to plan your people management, techniques in coaching, understanding what motivates, and clarity on your role as a leader.
Bristol 27th April

BEYOND THE PITCH – ONLY £169
‘Beyond the pitch’ is the first workshop that demystifies the whole sales process: from what you need to do before you approach a potential client, to how you can close the deal, and to managing your client’s fears. Most pitching workshops just focus on the pitch itself and the time you spend in front of a potential client. This workshop is an intensive, interactive workshop, on the whole sales process, giving you the skills to sell ethically by focusing on your clients needs. As businesses we all have to sell our content/product/services and it can be challenging but what if you could learn an ethical sales process as a framework to improve your sales and build confidence in dealing with difficult clients? This is an intensive, interactive workshop giving you the skills to sell ethically by focusing on your clients needs. By the end of the workshop, you will be able to:

  • Apply an established ‘7 stage sales framework’ to your current process.
  • Deal with objections and difficult clients.
  • Apply ‘3 key components’ to making a successful sale.
  • Learn different ways of improving sales, and building a lasting relationship with your client. The workshop is intended for senior managers and directors with a responsibility for sales and company business development.
    Bristol date to be announced shortly

There will be more information about other courses including the dates for Leadership & Management very shortly.

Course fees are: £169

To book a place:
Call 01752 346530
Email: info@swdf.co.uk ..